Shipping & Returns

SHIPPING

We ship to Singapore and internationally. Orders are processed within 1–2 business days.

Standard Shipping: 5–9 business days
Express Shipping: 3–5 business days (where available)

Once your order is shipped, you'll receive a tracking link by email.

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RETURNS & REFUNDS

We stand behind everything we sell. If something isn't right, we'll make it right.

You have 30 days from delivery to request a return.

To be eligible:
- Item must be unused and in original condition
- Original packaging preferred

To start a return, email us at: velzio@velzio.co

Refunds are processed within 5–7 business days of receiving the returned item.

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DAMAGED OR WRONG ITEMS

If your order arrives damaged or incorrect, email us within 7 days with a photo and we will send a replacement at no cost to you.